Shipping policy
Shipping Policy
Shipping Availability
SolarAxe currently ships within the United States.
International shipping is not available at launch.
Shipping Charges
Shipping charges are calculated at checkout based on the destination, package size, shipment weight, and available carrier rates.
SolarAxe products are packaged using dimensions and weights specific to each product configuration so that checkout rates reflect the expected shipping cost as accurately as possible.
Reservation Orders
Eligible SolarAxe V-Core products begin with a $10 reservation deposit.
The reservation period is used to confirm demand, source materials, and prepare production capacity.
The remaining balance is generally due approximately 14 days after the initial reservation checkout.
Shipping begins after:
- the remaining order balance has been paid,
- production and final testing have been completed, and
- the order is ready for fulfillment.
Processing and Production Time
SolarAxe products may be assembled in production runs.
Estimated production and shipment timing may vary depending on order volume, battery and component availability, and final testing requirements.
Any estimated shipment timeframe displayed on the product page or provided after reservation is an estimate rather than a guaranteed delivery date.
Tracking
When your order ships, tracking information will be sent using the contact information provided at checkout.
Tracking activity may take time to appear after the carrier first receives the shipment.
Shipping Damage
Please inspect your shipment when it arrives.
If the package or product appears damaged in transit, contact SolarAxe promptly and provide:
- your order number,
- photos of the shipping carton,
- photos of any visible product damage, and
- a brief description of the issue.
Please retain the original packaging until the issue has been reviewed.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a shipment is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may be required before the order can be shipped again.
Lost Shipments
If tracking indicates that a shipment has been lost or cannot be located, contact SolarAxe so we can review the shipment and available carrier options.
Multiple Shipments
Certain SolarAxe products or future product configurations may be shipped in more than one package.
When an order is shipped in multiple packages, separate tracking information may be provided for each shipment.
Contact
For questions about shipping, delivery, or an existing order, contact SolarAxe through our Contact page and include your order number whenever possible.